Shipping Policy

Lunverase™ — Organized Processing and Fast Dispatch

🚚 Shipping Approach
Lunverase™ works to prepare eligible orders efficiently and arrange fast shipment after order verification and product availability checks.

🏢 Store Operator
Wan'an County Visual Space Decoration Engineering Co., Ltd.

Order Preparation

Orders may pass through several steps before leaving the fulfillment location, including:

📋 Order-detail verification
📦 Product selection and packaging
🔎 Basic shipment-quality checks
🏷️ Label creation and carrier handoff

Orders containing multiple items may be packaged separately when products are stored in different facilities or require different handling.

Delivery Information

Customers are responsible for providing a complete and accurate delivery location. Missing unit numbers, incorrect postal codes, incomplete recipient details, or inaccessible delivery points may cause delays or failed delivery attempts.

Once tracking information becomes available, customers should monitor shipment progress and follow any carrier instructions.

Delivery Conditions

Transit progress may be affected by carrier operations, regional restrictions, severe weather, customs procedures, high-volume periods, transportation disruptions, or other circumstances outside the store’s direct control.

A shipment is not automatically considered lost solely because tracking pauses temporarily.

Address Changes

Address changes are not guaranteed after processing has started. Requests must be submitted promptly through the official Contact Us page.

Damaged Parcels

Customers should photograph visible parcel damage before opening whenever possible. Keep the outer packaging, shipping label, internal protection, and product until the case is reviewed.

Separate Deliveries

When an order is divided into multiple parcels, tracking information may update separately. Receiving one package does not necessarily mean the remaining items have been omitted.